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3. Nurture Initiative and Innovation. While it helps to have a specific way to do everything, those processes exist to help new workers hit the ground running-not to straightjacket them. In a memorable scene in Captain America, a sergeant tells a group of soldiers out on a run that if one of the men can retrieve the flag from atop a tall flagpole, he'll get a ride back to the barracks. After several soldiers fail to climb the pole, wimpy Steve Rogers takes a look at it, pulls a pin at the base, and pushes it over with his foot. He retrieves the flag and trades it for his ride back to the barracks. In the real world of business, give your people the opportunity to surprise you with their solutions to the tasks you assign.
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