The Productivity Pro Weekly Newsletter - October 31, 2012

Published: Wed, 10/31/12

Laura Stack, The Productivity Pro

" If a man is called to be a street sweeper, he should sweep streets even as a Michelangelo painted, or Beethoven composed music, or Shakespeare wrote poetry. He should sweep streets so well that all the hosts of Heaven and Earth will pause to say, 'Here lived a great street sweeper who did his job well.'" -- Martin Luther King, Jr., American minister and civil rights leader. 
Nothing But Cream: Promoting Excellence in the Workplace

We've all heard the saying "the cream rises to the top," and anyone who's ever handled raw milk knows this to be true. Business leaders love to apply this term to the workplace-but rarely do they bother to tell you that, with a little hard work on your part, your team's output can be mostly cream. Like everything else it takes time, careful planning, and consistent guidance-but that's why they call you a "manager," right?

To fight any tendencies toward complacency, try these tactics to promote excellence in your team: 

 Nothing But Cream: Excellence in the Workplace
 
Encourage

1. Exercise the E's.  I've written entire articles on the value of Empowerment and Engagement. To this fundamental pair of E-tactics I now add a third: Encouragement. The Three E's intertwine so thoroughly it's hard to have one without the others. Engagement involves getting your people to care enough about what they do to grab the ball and run without constant prodding. To accomplish this, you must Empower them, so they'll willingly take the initiative without fear of censure; otherwise they won't make the least move without your say-so. And remember: even if they feel Engaged and do have sufficient Empowerment to "own" their jobs, they can't know that for sure if you don't make it clear. So Encourage them to actively do things and make suggestions that move you more quickly toward your organizational goalposts.
 
Recognize
2. Recognize. Inspire your people to excel. Don't just lead by example; when someone does something right, give them a public pat on the back. When they do something spectacularly right, give them a bonus or a promotion. Find ways to encourage them to achieve your goals. Monetary incentives make for excellent motivation, so don't stint with the contents of the pay envelope. 
 
Train
3. Train. Study your team members well enough to recognize their strengths and weaknesses. Then hone those strengths and shore up their weaknesses. The former often profits you more than the latter; though you should try to do both whenever you can. Put some deep thought into the subject and then spend your training budget on the mix of group and individual activities that best aligns your team efforts with the overall organizational strategy.

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