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3. Empower Everyone. Most employees "rent" their jobs: they show up and go through the motions, working for the weekend. By contrast, productive workers "own" their jobs. They know why and how their contributions matter. They know they can take initiative to improve productivity without fear of reprisal. Make this point very clear to your people; and when someone needs training, tools, or continuing education to do their job better, make sure they have those things. Don't absent yourself from their workflow, but step back and let them do their jobs as they think best. After all, your duty is to issue orders and let your Deputies figure out the best way to follow through. Step in only when you must.
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