Beyond the Talk: Why Only Performance Matters by Laura Stack

Published: Wed, 09/18/13

"An ounce of performance is worth pounds of promises." -- Mae West, American actress.

Beyond the Talk: Why Only Performance Matters

If talk got things done, humanity would already have colonies all over the solar system, and we'd probably be reaching for the stars. Instead, we all but gave up on manned spaceflight more than 40 years ago, and decided to send (relatively) cheap robotic probes to the planets instead. Not that they've been a waste; we've learned a lot. But our entire species is still living on one planet.

My point? Simply that with a few therapeutic exceptions, no amount of talking and planning matters if it's not coupled with firm, decisive action. Harold Geneen, legendary CEO and President of ITT, hit the nail on the head when he pointed out, "It is an immutable law in business that words are words, explanations are explanations, promises are promises, but only performance is reality." 

If Geneen had run the space program, we might very well have colonies on the moons of Jupiter by now, because Geneen was a go-getter. He grew ITT from a firm with a respectable $765 million in annual sales in 1961 to a $17 billion multinational conglomerate by 1970---a 22-fold increase in just nine years. Born in England, he immigrated to the U.S. as an infant with his parents and took the American Dream by the horns as a young man. He began his rise at Raytheon in the 1950s, making his mark as an innovator who gave his division leaders an unprecedented level of freedom, before revolutionizing ITT from 1959 until his retirement in 1977.

 Beyond the Talk: Why Only Performance Matters
 
The True Measure of Productivity
The True Measure of Productivity. When you get right down to it, it doesn't matter how many tiger team meetings you've attended, whether you're ISO compliant, or that you got an enthusiastic thumbs up on your trust exercises during that last executive retreat. At best, those represent icing on the cake; they are nice to have, but they aren't the true substance of performance. To use another analogy, they're All-Star games, not the regular season contests that count toward the divisional pennant.

What matters in business is whether or not you and your team can consistently produce at a high level, meeting or exceeding your goals before reaching out for new ones. If not, something has broken your workflow process; repair it immediately. Without profitable productivity, and the bottom line dollars it brings in, your organization will not survive.


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(C) 2013 Laura Stack. Laura Stack is America's premier expert in personal productivity. For over 20 years, her speeches and seminars have helped professionals, leaders, teams, and organizations improve output, execute efficiently, and save time at work. She's the author or coauthor of 10 books, most recently, What to Do When There's Too Much to Do. To invite Laura to speak at your next meet or register for her free monthly newsletter, visit www.TheProductivityPro.com